Return Policy

At MOVEMBER, we want you to love every piece you receive. Each watch and jewellery piece is carefully checked before being shipped. If your order arrives damaged, defective, or incorrect, we are here to help.

Return Eligibility

We accept returns for the following reasons:

  • The item arrived damaged or defective.
  • You received the wrong item.
  • The item has not been worn or used.
  • The item is returned in its original condition and packaging.
  • Your return request is submitted within 7 days of receiving your order.

To be eligible for a return, the item must be unworn and free from scratches, stains, marks, perfume, cosmetics, or other signs of use. All original packaging, tags, protective materials, and accessories should be included.

Non-Returnable Items

We do not accept returns for:

  • Change of mind or personal preference.
  • Items that have been worn, used, altered, or damaged after delivery.
  • Items with visible scratches, stains, or signs of wear.
  • Items damaged due to improper care or handling.
  • Sale or promotional items.
  • Gift cards.
  • Items returned without their original packaging or accessories.

Return Process

To request a return:

1. Contact Us
Contact our customer support team within 7 days of receiving your order and provide your order number and reason for the return.

2. Provide Photos
For damaged, defective, or incorrect items, please provide clear photos or videos showing the issue. Our team may request additional information if necessary.

3. Wait for Approval
Please wait for our team to review and approve your return request before sending the item back.

4. Ship the Item
Once your return is approved, we will provide you with the return instructions. Please do not send the item back before receiving approval from our team.

Return Shipping

For items that arrive damaged, defective, or incorrect, MOVEMBER will provide further instructions regarding return shipping.

For returns that are not due to an error on our part, return shipping costs may be the responsibility of the customer.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed within 7–14 business days after the return has been approved. The refund will be issued to the original payment method.

Please note that the time required for the refund to appear in your account may vary depending on your bank or payment provider.

Exchanges

We currently accept exchanges only for items that arrive defective, damaged, or incorrect.

If you receive an item with an issue, please contact us within 7 days of receiving your order with your order number and supporting photos or videos.

Important Note for Watches & Jewellery

Our watches and jewellery are delicate pieces designed to be handled with care. Please inspect your item upon delivery and before wearing it.

We cannot accept returns or provide refunds for damage caused by improper use, accidents, normal wear and tear, exposure to chemicals, or failure to follow our care instructions.

For more information, please refer to our Jewellery Care guide.